New survey explores the promise and peril of using AI for managing stress, anxiety, and other mental health needs

While the holiday season can bring good cheer and celebration, this is also a time to prioritize mental health. Increasingly, people of all ages are turning to artificial intelligence (AI) for mental health guidance and advice. With mental health and loneliness becoming a growing focus for public health, what does the explosion of chatbots and AI-powered wellness apps mean for our mental health?

A recent survey conducted for George Mason University’s College of Public Health explored public attitudes on the use of AI for mental health support and asked about the pros and cons of using AI as an alternative to licensed professionals. 

The survey found that many people are optimistic that AI will increase access to convenient and affordable mental health care, but they are concerned about data security and the accuracy of AI-generated guidance. 

According to the survey, more than half (53.6%) of respondents across all age groups said they use AI to help manage stress, anxiety, or other mental health needs, with 15% saying they do so daily. 

Additionally, the survey reported:  

• Age: AI usage is highest among those aged 25–34, with 80% reporting they turn to AI for these needs and nearly a third doing so daily. 
   
• Perceived benefits: Respondents cited 24/7 availability, affordability, quick access compared to traditional care, anonymity, and personalization as the primary benefits of AI-based mental health care.  
  
  
• Perceived drawbacks: The primary concerns with AI mental health care are data security, reliability of advice, and the lack of human connection.  
   
• Human before AI: 62% of respondents are still to some degree unlikely to try an AI tool before seeking help from a human professional. 
  
  
• (Misplaced?) Trust in AI: Nearly 48% of those who responded are somewhat confident that AI tools can provide safe and appropriate mental health guidance.
   
• Certification for Accuracy is Important – But Lacking: But 62.5% feel it’s extremely important that AI mental health tools are reviewed or certified by independent experts for safety and accuracy. [However, it’s important to note that the vast majority of AI tools lack certification or review by independent experts.]

“The growing popularity of AI-powered chatbots in the mental health space underscores the importance of studying the promise of this nascent technology as well as fully exploring the drawbacks and dangers of machines becoming a source of advice and guidance. While most AI users are seeking tools that are certified for safety and accuracy, it’s increasingly urgent to note that many of the available tools do not yet meet this bar," said Melissa Perry, dean of the College of Public Health. Perry writes a column in Psychology Today, The Mindful Epidemiologist, where she explores the impact of technology on human connectedness, among other topics. 

This survey was conducted on behalf of the George Mason University College of Public Health and polled a nationally representative sample of U.S. adults ages 18 and older. A total of 507 participants completed the study between December 5 and 8, 2025. The final sample reflects balanced representation across key demographic groups, including gender, age, ethnicity, and U.S. region, consistent with national population benchmarks. The survey utilizes a quantitative questionnaire delivered through a conversational, chat-style interface to enhance respondent engagement. Participants were recruited using a programmatic sampling approach through a broad marketplace of online suppliers employing various recruitment methods, including email invitations and mobile applications.

Thumbnail photo by Ron Lach via Pexels.